The customer will full responsibility for failure to deliver in case due to customers' non-communication for goods receipt.
When we are unable to reach a customer or receive a response regarding the delivery of their goods, we will make multiple attempts to communicate using the contact information provided during the order placement. Our communication attempts may include:
- Phone calls to the provided phone number.
- Email notifications sent to the provided email address.
- SMS or other messaging services, if applicable.
If all communication attempts remain unsuccessful within 03 days from the date we notify you, we will put the delivery on hold.
If the customer’s non-communication results in additional costs (e.g., storage fees, redelivery charges), the customer will be responsible for covering these costs before the orders are delivered.
If the customer continues to be non-responsive within 07 days from the date we notify you, we reserve the right to archive the order, and any prepaid fees or deposits will be forfeited.
Effective communication between CICI and our customers ensures a seamless delivery process. We would like to encourage our customers to maintain open lines of communication to avoid any inconvenience or additional costs associated with non-responsiveness.
By making a purchase on our website, you acknowledge and agree to abide by this Order & Delivery Policy.