Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Tracking status may take 1–2 business days to update after shipment.

If you need to update your delivery address, just reach out before your order ships - we’re happy to help.
To avoid delays, please ensure the updated address is complete (house number, street name, postal code, etc.).
If an incorrect or incomplete address leads to re-delivery or loss, we won’t be able to cover the additional fees.

We’re happy to help with adjustments (size, quantity, correcting info, adding items) within 12 hours after purchase.
Once your order enters production or is packed for shipment, changes are no longer possible.

Orders may be canceled within 12 hours of placing the order.
After production begins, cancellation is no longer eligible.
We encourage customers to review their orders carefully before checkout.

Depending on your destination, your local customs office may require import duties or taxes before delivery.
These charges are set by your local customs and are not included in CICI’s product or shipping prices.
If a package is held or returned due to unpaid duties or lack of communication with customs, we unfortunately cannot issue refunds.
Please keep your contact information accessible to avoid delays.

If the carrier is unable to reach you or delivery is refused/unpaid, the parcel may be returned or discarded depending on local regulations.
If it returns to us, we can reship it - additional shipping fees apply.
Refunds cannot be issued in these cases.
If you receive a missed delivery notice, please contact the carrier promptly using your tracking number.

Please email contact@bycici.com within 3 days of delivery.

To qualify, items must be:

• Unworn, unwashed, clean, and scent-free
• With all tags and labels attached
• In original condition
• Returned with a valid tracking number

Customized, tailored, personalized, accessories and made-to-order items are not eligible for exchange.

Please email us using the same email used for your order, and include:

• Order number
• Items you want to exchange
• Reason for exchange
• Photo/video of current condition
• Full delivery address
• Phone number

We will respond within 1-2 working days with instructions and the return address.

After receiving our instructions:

1. Please ship the item back within 14 days. 
   
2. Send us the tracking number within 48 hours after shipping.
3. Items must be sent using a reputable carrier with tracking.

Customers are responsible for return shipping costs and any duties charged by local authorities.
If the parcel is lost without tracking proof, CICI cannot assume responsibility.

Once your items arrive, our Quality Team will review them within 1-2 working days:

• If approved → we’ll proceed with your replacement
• If your replacement is higher in value → you’ll receive a payment link
• If lower → we’ll issue store credit automatically

If the item does not meet the exchange conditions, we’ll notify you. You’ll have 3 days to request its return.
If we don’t hear back, the request will close automatically.

We will confirm your preferred shipping option before dispatching your replacement.
No Handling Fees: All internal processing fees are waived — only shipping costs apply.

A full refund applies when:

• You received the wrong item
• The item is defective or damaged upon arrival

Please notify us within 3 days of delivery and provide:

• Unboxing video
• Photos of the issue
• Order number

Once approved, defective items may be refunded or replaced at no extra cost - your choice.
Please note that returns should only be sent after our team confirms your eligibility and provides the correct return address.

For non-defective returns, store credit will be issued once items are inspected and approved.

Requirements:

• Returned within 14 days
• Unused, unwashed, and in original condition
• Original packaging & accessories included
• Not damaged by misuse

Shipping fees are non-refundable.
Some categories are non-refundable due to hygiene standards (e.g., cosmetics, intimate items, grooming tools).

Store credits remain valid for 3 months from the date of issuance.

Refunds and store credits are processed within 14 business days after returned items are received.
Store credits activate immediately after processing.
Refunds to original payment may take 5-15 days depending on your bank.