Please contact our customer care to start the exchange process. Our friendly staff will quickly review your request and respond with further instructions on how to proceed. Please include the following details in your message:
- Order number.
- Proof of purchase.
- Video / photo of the products in their current condition.
- Your complete delivery address.
- Contact phone number.
You may send goods bought online back by post. Items bought online cannot be sent back in-store. Please make sure you send back the goods in accordance with the Conditions of Exchange Items above - we will not be able accept items that are sent back in an unsuitable condition. Please also note that you are responsible for the delivery costs of the back items unless you are returning a defective product.
To initiate an exchange, you have 03 days from the date of delivery to follow the steps below.
1. Contact us via the email your used to place the order and provide: the order number, the products you want to exchange, the reasons why you want to exchange the products (e.g. sizing problem). We will reply with exchange instructions including an address within 1-2 working days.
2. Send back the products you would like to exchange via a carrier of your choice. We would like to recommend using a reputable carrier such as DHL to make sure your package is handled properly. We are not responsible for dealing with your selected carrier in case the back products arrive damaged or get lost.
3. Contact us via the email you used to place the order and provide: the order number, the proof of postage of your delivery, a working tracking number, and the replacement item(s) you want.
Please note that your exchange parcel must reach us within 30 days from the date of delivery. If not, we reserve the right to discard your exchange request.