Orders are dispatched from Monday to Friday between 9am and 6pm (GMT+7). All applicable delivery options and their respective costs for your order and your country will be calculated and displayed at checkout.
We will ship your order via DHL, which may take around 2-10 business days to arrive depending on the destination country.
Note: we may need an extra processing time of 5-7 business days in case we run low on stocks for your order.
Once your order has been dispatched from our warehouse you will receive a delivery confirmation email with your tracking number. Please give the carrier 1-2 business days to update the delivery status of your order.
If you want to change your delivery address, please contact us as soon as possible BEFORE your order is shipped. Once your order leaves our warehouse, it'd be impossible to change the delivery address.
Note: You must contact us via the same email address you used to place the order. Please also make sure the new delivery address is fully complete (house number, street, zipcode, etc.). We will not be responsible for re-delivery costs or lost orders if your deliver details is incomplete.
If you need to make changes to your order, don't hesitate to get in touch with us at contact@bycici.com as soon as possible after the order is placed and we will try our best to assist you. We will only assist you to change your order in these situations:
- Remove duplicate items.
- Add more items.
- Increase an item’s quantity.
- Change your shipping address.
- Change your email address/phone number.
- Customize an item (extra fee might be applied)
- Change your size
*In case you have a request to change after the order is processed, the request will not be applicable.
Most of our products are manufactured as soon as possible after placing the order in case of low stock. And we always want to make sure your order will be delivered to you as quickly as possible and try our best to provide you with the most exact appointment schedule. Therefore, all changes and cancellations must be made within 12 hours of order placement. Just send us an email within 12 hours and let us know what you want to change or the reason why you wish to cancel your order.
It might be compulsory for you to pay duties and taxes before you can receive your package. These rates vary by country. Please take note of this extra cost as it is not included with your CICI merchandise and delivery charges.
CICI is not responsible for any customs handling fees, duties, or taxes that result when your merchandise is imported to your country. You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local customs agency to determine the extent of such charges prior to purchase. CICI cannot issue credit in cases where packages are not delivered due to non-payment of fees.
After multiple failed delivery attempts, your parcel might be returned to us or discarded. We are not responsible if your order is lost on the way back or gets discarded by the carrier. If we receive the returned parcel, we will not issue a refund. However, we can deliver the parcel to you again but you must cover the delivery costs.
If you would like to exchange an item, you shall notify CICI at contact@bycici.com within 3 days after successfully delivered (we will use the tracking number to verify the exact date).
Please note that we can only accept your goods if they are sent back in accordance with this policy.
The back goods must be unwashed, unworn with all labels and tags left attached and undamaged. You must please try the garment when you are not wearing fragrance, deodorant, or make-up to avoid leaving marks or scents. Goods will not be accepted if they are sent back in any other condition.
Tailored or personalized goods are non-exchange.
As long as you send the goods back to us in accordance with the Conditions of Exchange Items, We will process an exchange within 14 working days of receiving the goods (not including delivery time). We only accept exchanges once and do not accept returns/refunds.
You have 03 days from the date of delivery to contact us to request an exchange. Any items sent for exchange must be in accordance with the Conditions of Exchange Items. Please follow the process for Exchange Policy to send back the products to us.
Once received at destination, exchanges will be processed within 14 working days. If the new item costs less or more than the original item, then you will either receive a coupon or a new charge for the difference. You will be notified via an e-mail to proceed with the remaining amount before proceeding with the exchange delivery.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
Please contact our customer care to start the exchange process. Our friendly staff will quickly review your request and respond with further instructions on how to proceed. Please include the following details in your message:
You may send goods bought online back by post. Items bought online cannot be sent back in-store. Please make sure you send back the goods in accordance with the Conditions of Exchange Items above - we will not be able accept items that are sent back in an unsuitable condition. Please also note that you are responsible for the delivery costs of the back items unless you are returning a defective product.
To initiate an exchange, you have 03 days from the date of delivery to follow the steps below.
1. Contact us via the email your used to place the order and provide: the order number, the products you want to exchange, the reasons why you want to exchange the products (e.g. sizing problem). We will reply with exchange instructions including an address within 1-2 working days.
2. Send back the products you would like to exchange via a carrier of your choice. We would like to recommend using a reputable carrier such as DHL to make sure your package is handled properly. We are not responsible for dealing with your selected carrier in case the back products arrive damaged or get lost.
3. Contact us via the email you used to place the order and provide: the order number, the proof of postage of your delivery, a working tracking number, and the replacement item(s) you want.
Please note that your exchange parcel must reach us within 30 days from the date of delivery. If not, we reserve the right to discard your exchange request.
Upon receiving the parcel, our quality assurance team will inspect the items and confirm whether they fit our Conditions of Exchange Items.
If the Conditions of Exchange Items are NOT met, we will inform you via the email you used to place your order. You have 03 days from the date of the email to inform us if you want us to deliver the items back to you. If you decide to forego the items or fail to reply within 03 days, we reserve the right to discard the items and consider the exchange request complete.
Please note that you will be responsible for the delivery costs and we will let you know the amount to be paid and how to pay it BEFORE the items are dispatched.
Our core values are rooted in our dedication to customer satisfaction above all else. We understand that buying items online can be a daunting task. Hence, at our store, we want to ensure ZERO risk in buying our products.
We only offer a full refund in case your items be faulty or defective upon arrival or if we send the wrong items (e.g. size, style, color). Besides, an unboxing video as proof to accept the refund request is required. And the refund will be processed within 30 days of the day request being accepted.
For your information, upon your request and in the case where a full refund is applicable as outlined above, instead of such a refund, we can also send a replacement at no additional cost to you if that's your wish.
Note: You MUST contact us to verify if your order is eligible for a refund before sending the items back. Once we accept your request, we will give you an address to ship the items. If you ship the items back to the wrong address before talking to us, you will NOT be eligible.
Note: You MUST contact us to verify if your order is eligible for a refund before sending the items back. Once we accept your request, we will give you an address to ship the items to. If you ship the items back to the wrong address before talking to us, you will NOT be eligible.
You're covered under our 30-Day Money Back Guarantee when:
In addition, to be eligible for a full refund, please make sure the items satisfy all requirements below.
Note: Our team will carefully inspect & verify all items before we send out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.
After you have sent the products back to us, we will process your items within 14 business days of receipt and apply a credit to your original payment method. You will receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle.
Late or missing refunds (if applicable). If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us.
